PRIVACY POLICY
1. Who is responsible for your data?
The controller responsible for personal data processed through ovinarex.com is:
Sarda UG (haftungsbeschränkt)
Steinweg 5
35274 Kirchhain
Germany
Email: info@ovinarex.com
Phone: +49 1573 1243411
2. What information we may process
Depending on how you use the website, we may process information such as:
- your name;
- billing and delivery address;
- email address and telephone number;
- order and purchase information;
- information you provide through forms or customer support;
- payment-related information required to complete a transaction;
- technical information such as IP address, browser, device information, and website activity;
- cookie and consent information where cookies or similar technologies are used.
We do not need to receive or store your complete payment-card details when payment is handled directly by a payment service provider.
3. Why we process personal data
We may process personal data for the following purposes:
- to process and deliver your orders;
- to receive and manage payments;
- to provide customer support;
- to handle returns, refunds, complaints, and warranty or defect claims;
- to operate, secure, and improve the website;
- to prevent misuse and fraud;
- to comply with accounting, tax, commercial, and other legal obligations;
- to send marketing communications where you have consented or where another lawful basis permits this.
4. Legal bases
Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:
- Article 6(1)(b) GDPR — where processing is necessary to perform a contract or take steps requested before entering into a contract;
- Article 6(1)(c) GDPR — where processing is required to comply with a legal obligation;
- Article 6(1)(f) GDPR — where processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests;
- Article 6(1)(a) GDPR — where you have given consent.
Where processing is based on consent, you can withdraw that consent for the future at any time.
5. Website and e-commerce service providers
Our website is operated using Wix services. Wix and other technical service providers may process personal data where necessary to host, operate, secure, and maintain the online store.
We may also share necessary data with payment providers, delivery providers, IT providers, customer-service tools, professional advisers, and other service providers where this is required to fulfil an order or operate the business.
We only share personal data where there is a lawful reason to do so.
6. Payments
Payment options available to you are displayed at checkout.
Payment providers may process information required to authorize and complete your payment. Their processing may be governed by their own privacy policies.
7. Delivery
When you place an order, information required to deliver the parcel may be shared with the delivery service used for your order. This can include your name, delivery address, and contact information where required for delivery.
8. Cookies and similar technologies
The website may use cookies and similar technologies that are necessary for functions such as shopping-cart operation, security, checkout, and account functionality.
Non-essential technologies, such as certain analytics or marketing technologies, are used on the basis of consent where consent is legally required.
You can manage available cookie choices through the consent or cookie settings provided on the website.
9. Marketing communications
If you choose to subscribe to marketing emails or other promotional communications, we may use the contact information you provide for that purpose.
Where marketing is based on consent, you can withdraw your consent at any time, including by using an unsubscribe option provided in the communication.
10. International data transfers
Some service providers may process data outside Germany or the European Economic Area.
Where personal data is transferred internationally, appropriate legal safeguards will be used where required by applicable data-protection law.
11. How long we keep personal data
We keep personal data only for as long as needed for the purpose for which it was collected and for any additional period required by applicable accounting, tax, commercial, consumer-protection, or other legal obligations.
Once data is no longer required, it will be deleted or anonymized where appropriate.
12. Your data-protection rights
Subject to the conditions of applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate information;
- request deletion of your data;
- request restriction of processing;
- object to certain processing;
- receive certain data in a portable format;
- withdraw consent at any time for future processing;
- lodge a complaint with a competent data-protection supervisory authority.
To exercise your rights, contact info@ovinarex.com.
13. Security
We use appropriate organizational and technical measures, together with the security features provided by our service providers, to help protect personal data against unauthorized access, loss, alteration, or misuse.
No internet-based service can guarantee absolute security.
14. Changes to this Privacy Policy
We may update this Privacy Policy when our services, technologies, or legal obligations change. The latest version will be published on ovinarex.com.